Generative AI Solutions for Knowledge, Productivity & Customer Experience

Generative AI can help organizations transform how employees and customers search, understand, create and interact with information.

Cludo designs practical Generative AI solutions, AI assistants and knowledge assistants that connect business information with conversational experiences. Our approach focuses on using Generative AI where it can improve productivity while maintaining appropriate controls over enterprise information.

What We Help With

• AI Knowledge Assistants
• Enterprise AI Search
• Document Q&A
• Conversational AI
• Internal Employee Assistants
• Customer Support Assistants
• LLM-powered Applications
• Retrieval-Augmented Generation (RAG)
• AI-powered Information Retrieval
• AI-assisted Business Applications

Our Approach: Business Data → Knowledge Layer / RAG → LLM → AI Assistant → Business Application

Case Study — AI Assistant for HRMS

Client: Enterprise HRMS Platform

Solution: AI-powered HR Assistant

An HRMS platform contained multiple modules and processes, making it difficult for users to quickly identify the right functionality or information.

Cludo worked on the requirements and solution definition for an AI-powered HR assistant that could understand employee queries and guide users to the appropriate information or functionality.

The solution concept included:
• Understanding natural-language employee queries
• Intent identification
• Mapping queries to HRMS capabilities
• Providing direct responses where appropriate
• Guiding users to relevant screens and functions
• Defining conversational flows and business rules

Cludo also prepared detailed business requirements and identified incorrect or unsuitable chatbot targets during the analysis.

Outcome: A conversational HR experience designed to reduce the effort required for employees to find information and navigate HR processes.

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